Effective Date: September 28, 2024
At Security Connect LLC, we strive to provide high-quality products and services to our customers. Please review our Refund & Returns Policy to understand your rights and responsibilities when making a purchase through our website at https://fitlsdog.com/store (“Website”).
1. Digital Products (E-Books and Online Courses)
1.1 Non-Refundable: All sales of digital products, such as e-books and online courses, are final and non-refundable. This is due to the nature of digital products, which cannot be returned once accessed or downloaded.
1.2 Technical Issues: If you experience technical difficulties accessing a digital product or online course, please contact us for assistance. We will work to resolve the issue as quickly as possible.
2. Physical Products (Hardcopy Books and Other Items)
2.1 Eligibility for Returns: You have 30 days from the date of purchase to request a return for physical products, such as hardcopy books. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
2.2 Non-Returnable Items:
- Downloadable software products and digital content
- Online courses
- Products not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
2.3 Partial Refunds: Partial refunds may be granted under the following circumstances:
- Books with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
2.4 Gifts: If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. A gift certificate will be mailed to you once the returned item is received.
3. Refund Process
3.1 Refund Approval: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
3.2 Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
3.3 Late or Missing Refunds: If you haven’t received your refund yet, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as there may be processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us.
4. Exchanges
4.1 Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to:
9 Prospect Pl, Springfield, NJ 07081, USA.
5. Shipping Returns
5.1 Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5.2 Shipping Address: To return your product, mail it to:
Security Connect LLC
9 Prospect Pl, Springfield, NJ 07081, USA
5.3 Trackable Shipping: If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.
6. Sale Items
6.1 Non-Refundable: Only regular-priced items may be refunded. Sale items cannot be refunded.
7. Changes to This Policy
7.1 Updates: We may update this Refund & Returns Policy from time to time. Any changes will be posted on this page, and if significant changes are made, we will provide a more prominent notice (including, for certain services, email notification of policy changes).
8. Governing Law
8.1 Jurisdiction: This Refund & Returns Policy is governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.
9. Contact Information
For questions or concerns regarding this Refund & Returns Policy, please contact us or write us at:
Security Connect LLC
Address: 9 Prospect Pl, Springfield, NJ 07081, USA